First make sure you have removed the seal / tape from the cartridge. If removed and no error message appears, you can perform a cleaning program.
You can click on the link, Manual for Canon Pixma printers. You are then redirected to the site with Canon Pixma printers. Here you can select your printer from the list and then download the manual. The manual describes how to clean the print heads, how to align the print heads and how you can check the ink levels.
