I can’t print, but the cartridge contains enough ink.

If the cartridge isn’t used for long periods of time, it could cause the ink to dry out. In this case, you will need to install a new cartridge. If this is not the case, please follow the following steps:

1. Remove the cartridge from the printer and wipe it very carefully around the chip with a clean, lint-free cloth.

2. Reinstall the cartridge and press firmly.

Comment on this FAQ